FAQ

Q1: How to choose the correct shoe size?

A: We provide detailed size charts for all products. You can measure your foot length and foot width, and select the appropriate size according to the size chart. If you have wide or fat feet, we recommend choosing one size larger.

Q2: How long will my order be delivered?

A: We need 1-3 working days for order processing and preparation. The global standard shipping time is 7-20 working days. The specific time depends on the local logistics and customs clearance situation.

Q3: Can I modify or cancel my order after payment?

A: You can contact customer service to modify or cancel the order before shipment. Once the order is shipped, it cannot be modified or cancelled. You can apply for return after receiving the goods.

Q4: What should I do if the received product is damaged or wrong?

A: Please take photos of the damaged product, wrong style or package within 3 days after receiving the goods, and contact our customer service. We will verify and provide free return, exchange or full refund service for you.

Q5: Is the product picture consistent with the actual product?

A: All product pictures are real shooting. We try our best to restore the real color and texture of the products. A slight color difference caused by different displays is not a quality problem.

Q6: How to track my order logistics?

A: After the order is shipped, we will send a logistics tracking number to your email. You can query the real-time logistics status through the official logistics website.

Q7: How long can I get the refund after returning goods?

A: After we receive and inspect the returned goods, the refund will be processed within 3-7 working days. The arrival time is subject to your payment platform.